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Shipping & Returns

Shipping:

We offer free worldwide shipping! All items are handmade to order, so please expect up to 4 weeks for your order to be dispatched. All orders are shipped from Denmark using PostNord and should take an estimated 3-21 days to arrive depending on where you are in the world. Please allow for longer shipping time in some cases, i.e. if the package goes through customs in the destination country.

 

IMPORTANT SHIPPING INFO REGARDING COVID-19:

Please expect delays on all orders since global shipping times are greatly affected by COVID-19.

Due to current circumstances and government regulations, we cannot ship to Australia at this time. Any orders placed from clients located in Australia will be processed and finished as normal, but will be shipped only when shipping to Australia is available again. We do not currently have a time estimate for when shipping opens back up. This message will be displayed as long as shipping to Australia is closed, so please note that if you’re reading this, the above applies.

 

Return and refund policy:

Returns are offered for up to 14 days after you have received your item. We do not issue refunds.

Returns are available only if the product arrives either damaged, a size different than the one ordered or if you receive the wrong item. We do not offer returns on custom orders. Also, please note that due to hygiene we do not offer returns on earrings.

In order to be eligible for a return, the item received must be in new and unworn condition – the same as when you received it. When returning your item, you can exchange it for a product of equal value. If you wish to return your item, please contact us through the contact page.