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Shipping & Returns

Shipping:

We offer free worldwide shipping! All items are handmade to order, so please expect up to 4 weeks for your order to be dispatched, although our usual turnaround time is 2-3 weeks. Please also note that during busier periods, orders can take up to 6 weeks to be shipped out. If you have any questions or concerns about the status of your order, please don’t hesitate to contact us and we will happily give you an update and a time estimate for your order to be finished.

All orders are shipped from Denmark using PostNord and should take an estimated 5-10 business days to arrive after dispatch (1-3 business days domestically), but can sometimes take upwards of 21 business days to arrive depending on where you are in the world. Please also allow for longer shipping times in some cases, i.e. if the package goes through customs in the destination country, or gets held up in processing for reasons beyond our control.

If you choose free shipping at checkout, there is no tracking provided. If you upgrade to tracked shipping, you will be provided with a tracking number via email so you can follow the package along the way.

 

Return and refund policy:

Returns are offered for up to 14 days after you have received your item.

We do not issue refunds, since everything is handmade to order, specifically for the individual customer. By purchasing a product you commit to buying and will only be able to return and exchange the product.

Returns are available only if the product arrives either damaged, a size different than the one ordered or if you receive the wrong item. We do not offer returns on custom orders. Also, please note that due to hygiene we do not offer returns on earrings or similar products.

In order to be eligible for a return, the item received must be in new and unworn condition – the same as when you received it. When returning your item, you can exchange it for product(s) of equal value. If you wish to return your item, please contact us through the contact page.-3