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Terms & Conditions

“We”, “Us”, “Our” refers to the company and its owner (Deadblind Jewellery). “You”, “your” refers to the person reading this (the customer). “By shopping with” refers to successfully checking out and placing an order with us.

 

By shopping with Deadblind Jewellery you are agreeing to the following:

 

All items sold by us are non-refundable. Everything is handmade to order, specifically for the individual customer. By purchasing a product you commit to buying and will only be able to return and exchange the product. Gift cards are also non-refundable, before and after the expiry date.

 

All items are handmade to order, so please expect up to 4 weeks for your order to be dispatched, although our usual turnaround time is 2-3 weeks. Please also note that during busier periods, orders can take up to 6 weeks to be shipped out, although this is rare and in most cases we will contact you if your order is taking longer than expected. If you have any questions or concerns about the status of your order, please don’t hesitate to contact us and we will happily give you an update and a time estimate for your order to be finished.

 

All shipping is done through an independent courier (PostNord). Therefore, we are not responsible for any lost or stolen packages or items during shipping. With free untracked shipping the package is not traceable, and we are not responsible from the moment the package is with the courier. With tracked shipping the package is traceable and can be followed along the way, but should an unexpected situation occur, the above still applies. In both cases, any situation with a lost or stolen package will be resolved directly with the individual customer. Also, shipping times stated on this site are only general guidelines and packages can often be delayed, due to a variety of reason beyond our control. In all cases, please allow 28 days before contacting us about your package being lost or stolen.

 

If your item does not fit you, but the size is correspondent to what you ordered, we are not responsible and will not accept a return. You are responsible for finding and ordering your correct size. However, we will resize your item for an additional fee.

 

International orders may be subject to extra taxes, duties, charges etc. when entering the destination country. We are not responsible for – if any – later charges added to your purchase in your country.

 

All pricing and information on this website is general information. The content of this website may be subject to change at any point without notice. This does not affect any previous orders. All prices include Danish VAT at 25%.

 

We create high quality products from high quality materials, but please keep in mind that the metals we work with are relatively fragile precious metals and are not indestructible. We are not responsible for any damage caused to the product, after it has been delivered to you.